Meet the team

What’s your role?

Client Care Executive

How long have you worked at CWB Property?

I started here in November 2024.

What makes CWB special?

The personal, but professional level that CWB have with clients. Also, all the continuous community work that we put ourselves forward for.

How long have you worked in the estate agent industry?

I have worked in property for 10 years.

How long have you lived in the local area?

I have lived in Maidstone my whole life.

Describe your approach to work in three words.

Happy, honest and helpful!

How do you think your colleagues would describe you?

Unhinged, hilarious... oh and knowledgeable!

What’s the best part of your job?

Handing the keys over on completion and seeing all the work become a reality.

What’s the biggest challenge you face in your role?

Lengthy chains.

What would have been your dream job if you hadn’t started working in the estate agent industry?

Fashion merchandise or marketing.

What’s been the proudest moment of your career?

Studying for my CLC qualification.

How do you relax away from the office?

I love to exercise, Pilates classes and learning to juggle. I am also in favour of a nice hot holiday!

What’s the thing you are most likely to hear in your office?

What do you have for dinner?

Do you have a hidden talent / hobby you are passionate about?

spending money, shopping haha!

If you could give one tip to homeowners preparing to sell their property, what would it be?

Never expect people to think your property is perfect, people will always pick things apart. Design for the challenge!

 

Whats your role?
Property Manager

How long have you worked at CWB Property?

I am the newest member of staff here at CWB, and have only been here two months.

What makes CWB special?

I love the family values and the ethos of the company.

How long have you worked in the Customer Care industry?

I have been working in various roles for the last 11 years, but all were heavily focused on customer care and client relations.

How long have you lived in the local area?

I'm a Kent girl born and bred, I have worked in Malling for 7 years, loved it so much moved to the area two months ago.

Describe your approach to work in three words.

Professional, organised and friendly.

How do you think your colleagues would describe you?

Reliable, relatable and comical.

What’s the best part of your job?

Always the clients!

What’s the biggest challenge you face in your role?

Trying to please everybody all the time.

What would have been your dream job if you hadn’t started working in the estate agent industry?

I would love to own my own florists! (Tayla Jade Floresty)... Maybe one day.

What’s been the proudest moment of your career?

Winning my first multi-property landlord as a client at CWB.

How do you relax away from the office?

Long walks in the country, pub at the end is a bonus.

What’s the thing you are most likely to hear in your office?

"I'm cold..."

Do you have a hidden talent / hobby you are passionate about?

I am very creative! I love flower arranging, crafting and decorating, paint by numbers.

If you could give one tip to landlords preparing to let their property, what would it be?

 

A lick of white paint and a fresh clean bathroom, will get you the best tenants available.

How long have you worked at CWB Property?
Since Warren (my husband) and I had the idea.
What makes CWB special?
We pride ourselves on being honest in an industry not known for it.
How long have you worked in the estate agent industry?
Eight years.
How long have you lived in the local area?
21 years.
Describe your approach to work in three words.
Helpful, happy, honest.
How do you think your colleagues would describe you?
Full of ideas and slightly mad.
What’s the best part of your job?
Making videos and content – “Hi, House Hunters!!”
What’s the biggest challenge you face in your role?
My husband!
What would have been your dream job if you hadn’t started working in the estate agent industry?
A detective – I love true crime podcasts!
What’s been the proudest moment of your career?
Setting up CWB and delivering what we promise people.
How do you relax away from the office?
Holidays and wine.
What’s the thing you are most likely to hear in your office?
Coffee anyone?
Do you have a hidden talent / hobby you are passionate about?
I am an exceptional online sleuth.
If you could give one tip to homeowners preparing to sell their property, what would it be?
I have three, actually – simply clean, tidy and declutter.

What’s your role?
Co-owner / Director
How long have you worked at CWB Property?
Since its inception.
What makes CWB special?
Our ability to be exceptionally professional yet still have fun each day.
How long have you worked in the estate agent industry?
Eight years as an agency owner – many more as a landlord and developer.
How long have you lived in the local area?
21 years.
Describe your approach to work in three words.
I’ll give you five: If you can, you should.
How do you think your colleagues would describe you?
A wind-up merchant or matter-of-fact.
What’s the best part of your job?
Solving problems and supporting community projects.
What’s the biggest challenge you face in your role?
Constantly changing legislation in the rental sector.
What would have been your dream job if you hadn’t started working in the estate agent industry?
Owning Spirit Halloween in America (retail outlets selling Halloween merchandise).
What’s been the proudest moment of your career?
The work we did for the community during COVID-19.
How do you relax away from the office?
Martial arts, holidays and cooking with my son.
What’s the thing you are most likely to hear in your office?
“Do you want a coffee?” or “Are you being serious?”
Do you have a hidden talent / hobby you are passionate about?
I can twerk… or Brazilian jiu-jitsu is, without a doubt, the best way to put the world on hold for an hour, and regardless of how you felt before, you will always feel on top of the world after.
If you could give one tip to homeowners preparing to sell their property, what would it be?
Seek honest advice on the local property market from an expert and be objective.

What’s your role?
Accounts Manager
How long have you worked at CWB Property?
Four years.
What makes CWB special?
We care for the local community, and our personal approach.
How long have you worked in the estate agent industry?
Four years.
How long have you lived in the local area?
16 years.
Describe your approach to work in three words.
Professional, efficient, methodical.
How do you think your colleagues would describe you?
Loyal and scatty.
What’s the best part of your job?
I love spreadsheets and a challenging bank reconciliation.
What’s the biggest challenge you face in your role?
Dealing with HMRC, just getting to speak to someone there is a challenge.
What would have been your dream job if you hadn’t started working in the estate agent industry?
A florist. I love flowers and the smell as you walk into a florist. Heaven.
What’s been the proudest moment of your career?
Breaking loose from being in a micro-managed environment, CWB trusts me to do the job.
How do you relax away from the office?
I love horror films with a glass of wine.
What’s the thing you are most likely to hear in your office?
More coffee?
Do you have a hidden talent / hobby you are passionate about?
I am passionate about all music (except jazz) and have a record collection in the thousands. I’m also a bit of a card shark.
If you could give one tip to homeowners preparing to sell their property, what would it be?
Don’t try to make your property something it’s not. A buyer will mentally put their stamp on it before offering.

What’s your role?
Director of King Property Maintenance, CWB Property’s main contractor.
How long have you worked with CWB Property?
Six years.
What makes CWB special?
The personal touch – they’re honest and good people to work with.
How long have you worked in the estate agent industry?
Eight years.
How long have you lived in the local area?
30 years.
Describe your approach to work in three words.
Honest, personal, reliable.
How do you think your colleagues would describe you?
Irreplaceable and a chatterbox.
What’s the best part of your job?
Helping people when they are stuck.
What’s the biggest challenge you face in your role?
Planning work so that it runs smoothly.
What would have been your dream job if you hadn’t started working in the estate agent industry?
Estates manager in a large grade 2 listed property.
What’s been the proudest moment of your career?
Working for myself and keeping customers happy.
How do you relax away from the office?
Fixing cars, running around after my granddaughter.
What’s the thing you are most likely to hear in your office?
“Dave, you’re a superstar.” But that’s when I’m there. I’m not sure what they say when I’m not. ????
Do you have a hidden talent / hobby you are passionate about?
I can fix anything from a washing machine to a motorbike to an electric toothbrush.
If you could give one tip to homeowners preparing to sell their property, what would it be?
Hire me to do all your decorating, refurbishing and remodelling work. Then, instruct CWB to sell or rent it.

Hi I'm Nicola, your friendly local mortgage broker! 

I have lived in the local community all my life (growing older disgracefully, therefore number of years undisclosed) and have been in the financial services industry since September 2002.

After some very mixed experiences with Estate Agents over those years, I was really impressed by CWB and share their ethos that fair and honest customer service is far more important than a targeted sales team.

I love the fact that they care and are as proud of our community as I am. I am happy and proud to affiliate myself with Warren and the team.

Likes: Musical theatre and wine

Dislikes: Anyone my dog dislikes

What’s your role?
Chief Happiness Officer (and occasional snack inspector!)
How long have you worked at CWB Property?
I’ve been here since I was a puppy – my humans, Warren and Annita, brought me in to boost team morale. Mission accomplished!
What makes CWB special?
We’re like a family here; they make sure I get plenty of belly rubs, treats and head pats.
How long have you worked in the estate agent industry?
Long enough to know which visitors to the office like dogs and which don’t.
How long have you lived in the local area?
My whole life! I know every park and walk trail like the back of my paw.
Describe your approach to work in three words.
Friendly, loyal, enthusiastic.
How do you think your colleagues would describe you?
Adorable and always hungry.
What’s the best part of your job?
Meeting new people and sniffing out every corner of the office (especially where snacks are hidden).
What’s the biggest challenge you face in your role?
Not getting distracted by squirrels outside the office window.
What would have been your dream job if you hadn’t started working in the estate agent industry?
A professional ball chaser – is that a job? If not, it should be!
What’s been the proudest moment of your career?
Getting my very own bed in the office. Now, I can nap in style while the humans work.
How do you relax away from the office?
Long walks around the local parks, fetching sticks and lots of snoozing!
What’s the thing you are most likely to hear in your office?
“Muggles, who’s a good boy?” (Hint: It’s me they’re talking about.)
Do you have a hidden talent / hobby you are passionate about?
I can catch treats mid-air with pinpoint accuracy!
If you could give one tip to homeowners preparing to sell their property, what would it be?
Make sure the garden is tidy – a neat, uncluttered lawn is perfect for doggy zoomies!